Terms of Service

Coaching marketplace

The marketplace lets job seekers ("Applicants") book paid or free (pro bono) sessions with current or former employees of companies, current or former staff and students of universities and research institutions, and other professionals ("Coaches"). This section applies to everyone who uses it.

Fees and payment

• Coaches set their own hourly rate in euros, US dollars, pounds sterling or Indian rupees. Applicants see prices in their chosen one of those currencies, converted from the Coach's rate at the day's exchange rate, and pay the price shown when they book, by card, PayPal or another method offered at checkout. Payments are processed by Stripe; we never see or store card details.
• Applicants can cancel a paid session for a full refund up to 24 hours before it starts, from their Sessions page. Later cancellations and no-shows by the Applicant aren't refunded unless we decide otherwise.
• If a Coach cancels or doesn't turn up, the Applicant gets a full refund. Refunds go back to the original payment method and usually take 5–10 days to arrive.
• Sessions take place over a video call (for example Google Meet or Zoom). The Coach sends the link through Jack on Job before the session.
• Jack on Job collects payment and keeps a flat platform fee of 8% of the session price, which also covers card processing and currency conversion costs. The remaining 92% of the Coach's rate is paid out to the Coach in the Coach's currency, whatever currency the Applicant paid in. We'll tell Coaches before any change to the commission applies to them.
• Coaches can choose to offer free (pro bono) sessions. Applicants ask for one with a short reason, and the Coach decides whether to accept. No payment or fee is taken for a free session, and it can be cancelled by either side.
• Coaches are independent, not employees or agents of Jack on Job, and are responsible for their own taxes.
• Sessions arranged through Jack on Job must be booked and paid for through Jack on Job.
• Jack on Job isn't affiliated with or endorsed by any employer or university named on a Coach's profile. These names only describe the Coach's work or study history.

What Coaches can help with

• Their own experience of working at a company: culture, day-to-day work, team structures and career paths, as far as these aren't confidential.
• How the hiring process generally works, based on information the company shares publicly and their personal experience as a candidate.
• Mock interviews using general or publicly known styles of question: behavioural, technical, case and system-design practice.
• Feedback on CVs, portfolios, cover letters, LinkedIn profiles and interview stories.
• Salary negotiation and levelling guidance based on public data and general market knowledge.
• Career guidance: whether a role or company is likely to be a good fit, changing fields, and planning next steps.
• College, university and PhD applications: choosing programmes and supervisors, personal statements, research proposals and admissions interviews, based on their own experience.

What Coaches must never do

• Share confidential information from a current or former employer, including actual interview questions or question banks, scoring rubrics, internal documents, non-public pay data, unreleased products or plans, or anything about other candidates.
• Sell, promise or trade referrals, or claim to influence any hiring or admissions decision. A Coach may choose to refer someone through their employer's normal referral process, but never as part of a paid session.
• Guarantee an interview, an offer, a place or any other outcome.
• Misrepresent their current or past job titles, employers or dates.

Conflicts of interest

• Current employees must make sure coaching is allowed under their employment contract, confidentiality agreements and their employer's outside-work policies. Listing as a Coach confirms they have done so.
• A Coach must not coach an Applicant for a hiring or admissions process they are, or expect to be, involved in, for example as an interviewer, hiring manager, recruiter, admissions tutor, prospective supervisor or decision-maker. If this comes up, the Coach must tell the Applicant and Jack on Job and stop the sessions, and the Applicant will be refunded for any affected sessions.
• Coaches must tell the Applicant if they could benefit from that Applicant's candidacy in any other way, such as a referral bonus or a recruitment agency placement fee.
• Former employees remain bound by any confidentiality obligations that continue after they leave. Profiles must show when they left, because their knowledge of a company may be out of date.
• We may ask Coaches to verify their employment history before or after listing.

For Applicants

Coaching is guidance, not a shortcut. Don't ask a Coach for confidential information, referrals in exchange for payment or help influencing a hiring or admissions decision. Coaches share their own views, which may not reflect the company's.

Enforcement

Report concerns to admin@jackonjob.com. If these rules are broken, we may remove a Coach, withhold or reverse payouts for the sessions involved, and refund Applicants.